dewa4kuPrivacy Policy

This page describes what we collect when you use dewa4ku and how we keep that data protected. We at dewa4ku take your privacy seriously. Our platform operates under jurisdiction-restricted access, and we handle your personal information according to applicable data-protection standards.

When you create an account on dewa4ku, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or our bank partners (e-wallet, mobile banking, local payment, online payment), or interact with our live-dealer tables and sports markets, we collect and process specific data. This policy explains what we do with it, who may access it, and what rights you have.

What We Collect on dewa4ku

We collect your email address, phone number, and full name during account registration. We also collect identity documents (national ID, passport) as part of our Know Your Customer (KYC) verification process. This verification is mandatory before you can deposit or withdraw funds on dewa4ku.

When you make a deposit through DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmations and payment references from our payment processors. We do not store your full card or bank details; our processors handle that encryption. We do store the last four digits of your payment method and the transaction timestamp for your withdrawal history and account reconciliation.

Our servers log your IP address, device type, browser version, and approximate location (city level, e.g. Jakarta, Surabaya, Bandung, Medan) when you access dewa4ku. We also track your login times, session duration, and which games or markets you view. This helps us detect fraud and improve our platform's performance.

How We Use Your Data

We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) regulations. Your KYC documents are checked against sanctions lists and fraud databases. This process may take up to 24 hours during business days.

We use your transaction history to generate your account statements and tax records. We share anonymized betting patterns with our live-dealer studios and game providers to improve game fairness and detect collusion. We do not sell your personal data to third parties.

Our customer-support team may access your account history to resolve disputes or answer questions about your deposits, withdrawals, or account settings. Support staff are bound by confidentiality agreements.

Third-Party Processors

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive your transaction data directly. We do not control their privacy practices; you should review their policies separately. Our hosting provider stores our servers outside Indonesia; your data may be processed in multiple jurisdictions. We use encryption in transit and at rest.

Our live-dealer studios (operated by third-party game providers) receive your username and session ID but not your full name or payment details. Our esports and sports-betting data feeds come from licensed market data providers; they do not receive your personal information.

Your Rights and Contact

You have the right to request a copy of your personal data held by dewa4ku, to correct inaccurate information, and to request deletion of your account and associated data (subject to legal retention periods for financial records). To exercise these rights, contact our support team via the Live Chat feature or email the address listed in our Legal Notice

We retain your KYC documents and transaction records for seven years to comply with financial regulations. After account closure, we retain anonymized session logs for fraud detection. If you have concerns about how we handle your data, you may lodge a complaint with your local data-protection authority.

Our services are available only where local law permits. We reserve the right to suspend or close your account if we detect unauthorized access, fraud, or violation of our Terms and ConditionsThis policy was last updated in 2024 and may change; we will notify you of material changes via email or in-app notification.